Partner portal · /manage/partner/requests

Requests to your sponsorship manager

2 awaiting review

Every change to a campaign — the prize mix, more voucher codes, an extension, an early close — is raised here and decided by Tom Whitfield. Sending a request does not change anything by itself, and nothing on this page can alter a prize pool that is already running.

A request asks. It never applies.

Your request is recorded, then Tom accepts, amends or declines it and makes the change on the internal configuration screen. If the odds of a prize tier change as a result, the new odds are published to players before they take effect — so an accepted change takes a few days to appear, by design. Partners cannot edit a live pool, and a decline is recorded with its reason rather than left unanswered.

Open request

Top up the $10 voucher stock · ENQ-2026-133

Awaiting tibbi review

Back to school · BOX-RG-02 · raised by Elena Marsh on 27 Jul 2026 · with Tom Whitfield since 27 Jul 2026

Elena Marsh · Riverside Grocers · 27 Jul, 9:12am

Our stock report says 32 codes are left and the portal expects them gone in about two weeks. We can supply another 150 codes at $10, valid from 10 August, expiring 31 October. Same terms as the June batch. Can we keep the very rare tier open to the end of the campaign?

Tom Whitfield · tibbi sponsorship · 27 Jul, 2:40pm

Received, and it looks straightforward. Two things before I load it: the batch needs to clear the excluded-industries check on the voucher wording, and the valid-from date has to sit at least seven days after the players' notice goes out. If you send the codes this week I will publish the tier notice on 1 August and the batch will go live on 10 August with the drop rate unchanged at 2.0%.

Elena Marsh · Riverside Grocers · 28 Jul, 8:05am

Understood. Codes are with our finance team and will come across on the secure transfer on Thursday.

Add to this request Next update expected 30 Jul 2026

All requests

Reference	Campaign	Type	Raised	Status	Outcome
ENQ-2026-133	Back to school BOX-RG-02	Stock top-up	27/07	Awaiting tibbi review	150 further $10 voucher codes offered · with Tom Whitfield
ENQ-2026-131	Back to school BOX-RG-02	Stock top-up	27/07	Superseded by ENQ-2026-133	Earlier stock-top-up draft replaced by the confirmed 150-code $10 batch; no separate pool change will be made from this record
ENQ-2026-127	Back to school BOX-RG-02	Prize mix change	22/07	Accepted	Replace the $50 gift-card tier with a $10 voucher tier at 2.0%. Approved 24/07; the full 80 / 18 / 2 rate card was published to players on 26/07 and took effect from that moment, not from approval
ENQ-2026-126	Back to school BOX-RG-02	Prize mix change	16/07	Amended and accepted	Asked to lift the very rare tier from 2.0% to 5.0%. Amended: the funded stock cannot carry 5.0% to the end of the term, so the rate stays at 2.0% and the second batch of 80 codes was brought forward to 1 July instead. No rate changed, so no notice was needed
ENQ-2026-121	Back to school BOX-RG-02	Add an item	9/07	Accepted	Co-branded lunchbox sticker added to the standard tier as a decoration. No change to any drop rate
ENQ-2026-122	Back to school BOX-RG-02	Prize mix change	14/07	Declined	Asked to lift the top prize rate for the last fortnight without republishing the rate card. A running campaign cannot change without players seeing the new card first
ENQ-2026-119	Not campaign specific	Question about data scope	2/07	Declined	Asked for openings split by suburb. No location field exists to split by, and a suburb cut would fall under the 50-opening floor. Clauses 1 and 2 of your agreement
ENQ-2026-115	Not campaign specific	Question about data scope	24/06	Declined	Asked whether boxes could be shown more often to frequent players of the betting simulator. No such filter exists and none will be built. Clause 3
ENQ-2026-110	Back to school BOX-RG-02	Monthly summary	3/06	Completed	May PDF issued 5/06 after the aggregation check
ENQ-2026-107	Summer 2026 BOX-RG-01	Close campaign	20/02	Completed	Closed on the scheduled date. 32 unclaimed codes withdrawn, issued codes honoured to their printed expiry. Final summary
ENQ-2026-104	Summer 2026 BOX-RG-01	Prize mix change	29/01	Accepted	Rare tier lifted from 13.0% to 18.0%, standard reduced to 80.0%, very rare held at 2.0%. New odds published to players 5/02 and took effect 12/02

Three of these eleven requests were declined and one was amended before it was accepted. A decline is kept on this list with its reason, so the boundary can be read later by you, by us and by an auditor. The three most recent also appear on your overview.

Raise a request

Campaign this relates to

Request type

Quantity, if you are supplying stock

Enter a whole number from 1 to 100,000, or leave blank if it does not apply.

Valid from

At least 7 days after today, so players can be told first.

What are you asking for?

Do not include anything about an individual player. tibbi cannot act on it and it will be removed from the record.

I understand this is a request, that Tom Whitfield decides it, and that any change to a prize tier is published to players before it takes effect.

What happens next

Tom acknowledges within 2 business days.
Anything touching a drop rate goes through a compliance check before it is loaded.
Accepted rate changes are published to players, then take effect at least 7 days later.
You will see the outcome on this page, whether it is accepted, amended or declined.

What cannot be requested

Any data about an individual player.
Any targeting by risk level, betting frequency or emotional state.
A raw data export, or figures for another sponsor or the platform as a whole.
A change that takes effect before players have been told.

These are terms of your placement agreement, not preferences.

Your sponsorship manager

Tom Whitfield
Sponsorship, tibbi
Monday to Friday, 9am – 5pm AEST
Replies here rather than by email, so the decision trail stays with the campaign.

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