Placement agreement and data scope
Executed Aggregate onlyThis is the executed agreement between tibbi and Riverside Grocers Pty Ltd. It is the instrument that decides what this portal shows you, what it will never show you, who honours a real voucher and how a dispute is settled. Nothing on this page is set campaign by campaign.
Version 1.2 was varied on 12 May 2026 to add the Back to school campaign (BOX-RG-02) and its $12,000 fee. Version 1.1 remains the operative text for the Summer 2026 campaign, which has closed.
Clause 1 — Data scope, field by field
Each row below is a term of this agreement, not a setting. Refused fields are refused on the server for every address under /manage/partner/*; there is no request, campaign type or fee that turns one on.
| Field | Released to Riverside Grocers | Form it takes |
|---|---|---|
| Reward boxes opened, by campaign | Granted | Whole-campaign and weekly totals |
| Items awarded, by prize tier | Granted | Counts per tier, plus the published drop rate |
| People who opened at least one box | Granted | A count only. It cannot be opened into a list |
| Cost per person reached | Granted | Your fee divided by that count |
| Prize mix and drop rates in force | Granted | The same figures players see on the box |
| Stock of sponsor-funded rewards | Granted | Issued, awarded, remaining, projected exhaustion |
| Rewards issued, redeemed, expired, disputed | Granted | Counts by batch. No issue codes, no recipients |
| Campaign dates, status and fee | Granted | Your campaigns only |
| A player's name, email address, account ID or device ID | Never released | Not released in any form, including a hashed or pseudonymous key |
| An individual's box-opening history | Never released | No row-level export exists in the partner portal |
| Betting-simulator activity | Never released | No endpoint on the simulated betting floor opens to a partner account |
| Money or Stress scores, including averages by risk group | Never released | An average by risk group is the first step towards targeting, so it is not produced |
| Quiz, video or learning results | Never released | Educational performance is not commercial reporting |
| Cooldown, self-exclusion or support-service use | Never released | Not released in aggregate either |
| Postcode, suburb or any location | Never released | tibbi holds no location field that a campaign can be cut by |
| Age, gender or any demographic segment | Never released | Age is verified at sign-up and never resurfaces as a reporting dimension |
| Another sponsor's campaign, or platform-wide figures | Never released | Outside this account; blocked on the server, not hidden in the interface |
| Any filter by risk level, betting frequency or emotional state | Does not exist | Not withheld — never built. See clause 3 |
Clause 2 — Minimum aggregation
No figure released under clause 1 may describe a group smaller than 50 openings. Where a breakdown would fall below that floor, the row is suppressed rather than rounded, because a rounded small number is still a small number and a small enough group is a back door to identifying one person.
The floor applies to every cut of the data, including any breakdown by week, by prize tier or by campaign, and it applies to the monthly PDF summary before it is issued. tibbi checks the summary against this clause each month; that check is why the summary is prepared by a person rather than exported on demand.
The floor in practice
- Weekly openings are reported because every week clears 50.
- A daily breakdown is not offered, because quiet days would not.
- The very rare tier is reported as a count for the campaign, never split by week.
- Nothing is reported for a group of players, because groups of players are not a dimension this portal has.
Clause 3 — No behavioural targeting, in either direction
This clause is the reason the product exists
Reward boxes cannot be aimed at a player because of their risk level, their betting frequency, their losses or their emotional state. Those filters are not switched off for your account — they were never built, so there is nothing to switch on. A request to buy one will be declined in writing and recorded against this agreement.
The code that distributes reward boxes is kept completely separate from the odds engine on the simulated betting floor. Your placement fee cannot move the odds, and the odds cannot move your prize mix. What you are buying is reach inside an educational environment, and the boxes are opened with tokens players earn from completed lessons or fixed Showdown milestones — there is no way to put real money into a campaign.
Clause 4 — Real rewards: who funds them, who honours them
| Step | Responsible party | Term |
|---|---|---|
| Funding the reward pool | Riverside Grocers | Voucher codes and gift cards are supplied by you in batches, with a valid-from date and a printed expiry date on each batch. |
| Issuing a reward to a player | tibbi | tibbi releases one code from your batch when a box lands on that tier, and records it against the batch, never against a person. |
| Honouring the reward at the till | Riverside Grocers | You warrant that every code released is live and accepted in store until its printed expiry date. |
| A code that fails at the till | Riverside Grocers | You replace it within 5 business days of tibbi raising the dispute. The player does not lose a reward they won. |
| Raising and settling a dispute | tibbi, on the player's behalf | Disputes are raised through your sponsorship manager and appear on your requests page with an outcome. Players never contact you directly. |
| Delivering a physical item | Riverside Grocers | The delivery address is forwarded once, for that delivery only, through a separate consent step. You may not retain it after delivery or use it for any other purpose. |
| An expired, unredeemed code | — | Not reissued, and the tokens a player spent are not refunded. Expiry is printed on the code before it is won. |
| Unclaimed stock when a campaign closes | tibbi | Withdrawn on the closing date and never reissued into another campaign. Codes already in players' hands stay live to their printed expiry. |
Reconciliation of rewards already issued is reported monthly and can be seen on your overview page. It carries no recipient column, because tibbi does not hold one.
Clause 5 — Odds are published to players before they change
Fixed for the campaign
The drop rate of each prize tier is fixed for the whole campaign and shown to players on the box before they open it. Rates do not drift upward the more boxes someone opens, and there is no near-miss effect.
Changed only with notice
Any accepted change to a tier — including closing the very rare tier when your stock runs out — is published to players before it takes effect. The chance of winning is never lowered quietly, and a partner cannot vary a pool that is already running.
Configuration sits with your sponsorship manager. The only route to a change is a written request, which he may accept, amend or decline.
Clause 6 — Excluded industries
Riverside Grocers attests that it does not operate in, and is not controlled by a business that operates in, any of the following:
Gambling and wagering
Including lotteries, casino and wagering apps, and any affiliate of one.
Alcohol
Including packaged liquor retail and any alcohol brand placement.
High-interest credit
Including payday lending, consumer leasing and buy-now-pay-later.
A change of ownership, or entry into any of those industries, must be notified to tibbi within 10 business days. tibbi may end a placement immediately in that event and refunds the unspent portion of the fee. No reward in your pool may carry a gambling, alcohol or credit product, and no reward may be redeemable against one.
Clause 7 — Reporting, retention and export
| Item | Term |
|---|---|
| Raw data export | Not available. There is no self-serve export in the partner portal and none is supplied on request. |
| Monthly summary | Issued as a PDF by the tibbi team, checked against clause 2 before it goes out. Requested through your sponsorship manager. |
| Live portal figures | Available for the term of each campaign and for 24 months after it closes, then archived to the PDF record. |
| Retention of aggregate campaign figures | 7 years, for financial and grant acquittal. Nothing identifying a player is retained, because nothing identifying a player is produced. |
| Onward disclosure | Portal figures may be used in your own reporting. They may not be combined with any other dataset in an attempt to re-identify a person, and may not be sold or licensed on. |
| Audit | Every partner sign-in and every page opened under /manage/partner/* is logged, and the log is reviewable by the ACT Gambling and Racing Commission. |
Clause 8 — Campaigns, fees and the route out of scope
| Campaign | Reference | Dates | Fee | Status |
|---|---|---|---|---|
| Riverside Grocers · Summer 2026 | BOX-RG-01 | 15 Jan – 28 Feb 2026 | $8,000 | Closed and reconciled |
| Riverside Grocers · Back to school | BOX-RG-02 | 1 Jun – 31 Aug 2026 | $12,000 | Live |
| Total placement fee | $20,000 | |||
Either party may end the agreement with 30 days' written notice. tibbi may suspend a campaign immediately on a clinical or compliance ground and will tell you why. The fee is held separate from the odds engine in both directions and is not refundable against campaign performance, because performance depends on how many people choose to learn.
There is one route out of this scope, and it is a request, not a setting
If you need something this agreement does not grant, write to Tom Whitfield, your sponsorship manager. He may accept, amend or decline it, and a decline is recorded with its reason. Nothing you send can change a live prize pool by itself.